Customer Service Management

Traveling with Michaila is hiring a Customer Service Management professional to oversee client interactions and ensure service standards are met. This fully remote role requires strong organizational skills and the ability to manage multiple client needs independently.

Responsibilities:

• Oversee and support client communications and service workflows
• Ensure timely responses, follow-ups, and issue resolution
• Coordinate details, schedules, and confirmations as needed
• Maintain accurate records and service documentation
• Provide professional, friendly leadership in client-facing situations

Requirements:

• Strong communication, organization, and problem-solving skills
• Ability to multitask and work independently in a remote setting
• Reliable, detail-oriented, and tech-comfortable
• Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM
• Customer service or client management experience