Senior Business Analyst | Active Secret clearance

General Dynamics Information Technology is a global technology and professional services company delivering mission services to U.S. government agencies. They are seeking a Senior Business Analyst to lead the translation of government stakeholders’ business needs into technical requirements for the Naval Enterprise Service Desk program, focusing on AI and ITSM solutions.

Responsibilities:

• Lead the elicitation, analysis, and documentation of business processes and functional requirements for NESD solutions
• Perform system function analysis to ensure capabilities align with stakeholder needs and Navy ITSM objectives
• Facilitate and collaborate with Government and Program stakeholders, system users, and development teams on design recommendations and documentation
• Coordinate across business and technology teams to ensure requirements are understood, traceable, and prioritized within the product backlog
• Work with developers and engineers to translate functional requirements into technical specifications and scripts
• Partner with Cognitive AI, Contact Center, and ITSM developers to design integrated end-to-end solutions
• Maintain and organize requirements, user stories, and supporting artifacts in an agile work management platform
• Participate in and assist with agile ceremonies (daily stand-ups, sprint planning, sprint reviews/close-out, and backlog refinement)
• Review solution designs to verify alignment with requirements, stakeholder expectations, and program constraints
• Engage directly with Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions
• Support testing activities (e.g., requirements validation, UAT support) and help ensure defects are traced back to requirements

Requirements:

• Active Secret clearance
• 3+ years of experience translating business requirements into technical requirements for software engineering or similar technical teams, including work on complex or multi-system initiatives
• Practical familiarity with AI/cognitive or machine learning concepts (or strong interest and demonstrated ability to learn these quickly)
• Experience with agile work management platforms
• Bachelor's Degree in a technical field (ideally Computer Science, Computer Engineering, Electrical Engineering, or related). Additional years of relevant experience may be considered in lieu of a degree
• US Citizenship required
• Experience working on IT service desk or ITSM implementations (e.g., ServiceNow, BMC Remedy/Helix, or similar platforms)
• Experience with cognitive AI, virtual agents, or chatbots integrated into contact center or ITSM solutions
• Background supporting DoD or Federal programs, particularly Navy or other service branches
• Hands-on experience working within Scrum or other Agile frameworks, including writing user stories and acceptance criteria
• Familiarity with data analytics, reporting, or metrics related to service desk performance and customer experience
• Relevant certifications (e.g., ITIL Foundation)