Director of Product Management - Content

Lexipol is dedicated to creating safer communities and empowering first responders through innovative technology and content. The Director of Product Management will lead the development and lifecycle management of learning products, collaborating with cross-functional teams to drive product innovation, market expansion, and customer satisfaction.

Responsibilities:

• Develop and communicate a clear and compelling product strategy that aligns with company goals, market trends, and customer needs
• Conduct customer and competitive research as part of gathering Voice of the customer information
• Host internal strategy and market intelligence sessions
• Deliver MRDs and PRDs for product initiatives
• Make pricing recommendations to meet revenue and profitability goals
• Innovation: Continuously innovate and iterate on products, identifying opportunities for enhancements and features that drive competitive advantage
• Oversee the end-to-end product development process, from concept to launch, ensuring high-quality products are delivered on time and within budget
• Define clear and detailed product requirements, user stories, and use cases that guide the development team and ensure a shared understanding of the product vision
• Define key performance indicators (KPIs) and use data-driven insights to measure the success of products and identify areas for optimization
• Create and manage the product roadmap, defining prioritization of features, enhancements, and new products based on business value and customer impact
• Conduct thorough market research, competitive analysis, and customer insights to identify new opportunities, trends, and areas for differentiation
• Test and refine the roadmap
• Identify new areas of organic growth
• Generate market and product requirements and build business case for new ideas
• Create user personas, user stories, use cases, flowcharts, basic conceptual wireframes, and other documentation as needed to drive forward the software development process
• Work with sales, product & corporate marketing, and customer success leaders to implement the go-to-market plans and create action plans to meet top line revenue targets
• Develop a KPI dashboard to report on and improve product performance
• Collaborate with program manager and work cross-functionally to execute product development initiatives in a timely manner
• Lead and collaborate with cross-functional teams, including engineering, design, marketing, sales, and customer support, to ensure alignment and successful execution of the product strategy
• Collaborate with engineering to guide product development and prioritization, and run alpha, beta, and pilot programs with early-stage products
• Guide the sales team and the customer success team in their efforts in sales, renewals, and upgrades and collaborate with product marketing to improve the customer journey
• Collaborate with the product management leadership team to champion our products
• Assist the product management leadership team with reporting and presentations
• Effectively communicate product updates, progress, and roadmaps to internal stakeholders, external partners, and customers
• Support M&A transactions

Requirements:

• Minimum of 7 to 10 years of recent SaaS Product Management experience
• Demonstrated success defining and launching excellent B2B and/or B2G SaaS products
• Executive level written and verbal communication and presentation skills
• Management Consulting experience is a definite plus
• Experiencing leveraging AI within technology products
• High comfort level utilizing AI tools
• High intellectual and execution horsepower
• MBA preferred
• Proven experience in creating product requirements & user stories that provide clear and detailed guidelines for the development team
• Strong understanding of product development methodologies, including Agile and Scrum
• Exceptional problem-solving skills and ability to make informed decisions in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence without direct authority
• Analytical mindset with proficiency in using data-driven insights to inform product decisions
• Strong leadership and team management abilities, with experience leading cross-functional teams
• Strong skills with product management tools and software
• Excellent teamwork skills
• Experience in a role in the public safety market. Knowledge of public safety and emerging trends is highly desirable
• Certification and experience in agile software development: Agile Scrum Product Owner, Scaled Agile, PMI-ACP
• Pragmatic Marketing Certified