Spanish-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. The Spanish-English Bilingual Healthcare Customer Service Representative role involves supporting consumers by resolving questions related to their healthcare benefits, ensuring an exceptional customer experience through thoughtful engagement and accurate information. This position is remote within California and emphasizes empathy, professionalism, and effective communication.

Responsibilities:

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Requirements:

• At least 6 months of customer service experience
• Bilingual in English and Spanish
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer's needs
• Comfort working with computer systems and Windows based applications
• A distraction free, designated home workspace
• A secure, high speed wired internet connection (minimum 25 mbps)