Member of Technical Staff

Harper is an AI-native commercial insurance company in San Francisco, focused on transforming the industry by integrating AI into its core operations. They are seeking a Member of Technical Staff who will build the AI systems that power the business, working on full-stack development that directly impacts revenue generation.

Responsibilities:

• Build AI agents that run the business. Lead qualification, customer service, underwriter follow-up — working without a human in the loop
• Orchestrate the workflows. Document retrieval, carrier API calls, compliance checks, human review — coordinated across thousands of concurrent transactions
• Ship voice AI that actually works. Handle the skeptical business owner asking "wait, what does that actually cover?" — live, on the phone
• Build systems that compound. Every decision gets traced, every outcome feeds back, and the AI gets sharper with each interaction