Customer Success Manager

rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. The Customer Success Manager is responsible for managing a diverse portfolio of accounts, driving customer outcomes, and ensuring renewals while navigating complex compliance workflows.

Responsibilities:

• Own a portfolio of accounts as the primary point of contact throughout the customer lifecycle, from onboarding through renewal
• Guide customers through complex, data-intensive compliance and reporting workflows tied to EPR and packaging regulations across multiple jurisdictions
• Project manage multiple accounts simultaneously against strict regulatory deadlines, coordinating cross-functionally with Product, Delivery, and Enablement teams
• Build and maintain relationships across multiple stakeholder levels, running structured cadences including QBRs and proactive health reviews
• Own the full renewal cycle — forecasting accurately, managing risk proactively, and closing on time
• Identify and develop upsell and cross-sell opportunities across both compliance and plastic recovery product lines
• Work with large, complex data sets to surface customer insights, monitor submission accuracy, and flag issues early
• Maintain accurate account data, health scores, and renewal forecasts in our CS platform and CRM

Requirements:

• 3+ years of experience in a Customer Success Manager role, owning a book of business with direct accountability for retention and growth
• Proven ability to manage customers through compliance, regulatory, or data-intensive workflows with hard deadlines
• Demonstrated comfort working with large data sets — you can analyze, interpret, and communicate data clearly to non-technical stakeholders
• Strong project management skills — able to run multiple workstreams in parallel without dropping the ball
• Strong written and verbal communication — you can simplify complex regulatory or technical concepts for a range of audiences
• Experience with HubSpot or a comparable CRM; you keep your data clean and use it to drive decisions
• AI-forward mindset — you actively use AI tools to work smarter, automate repetitive tasks, and improve the quality of your customer interactions
• Comfortable operating in a startup environment with evolving processes, products, and priorities