Technical Business Analyst

Leesa Sleep is a company committed to creating good products and giving back to communities. They are seeking an innovative Technical Business Analyst to support process improvements and technology implementations, acting as a bridge between business needs and the Technology organization.

Responsibilities:

• Proven experience in the assessment and implementation of new requirements using knowledge of existing solutions and working with developers to enhance user experience
• Sound knowledge of ecommerce and software development life cycle. Including a strong understanding of Enterprise Resource Planning (ERP) system setup and maintenance
• Efficient communication skills
• Strong organizational and analytical skills
• Working with technology and QA teams to deploy and troubleshoot the system applications
• Fine tuning processes and improvements to ensure system reliability and scalability
• Prepare documentation and provide guidance and consultancy. Documentation includes process mapping and data flow diagrams
• Understand the environment specifics in context with business requirements
• Manage business priorities with the development team, work with the development manager to ensure features/user stories are in place for upcoming sprints
• QA and demo new features to the wider business
• Previous project development experience is advantageous

Requirements:

• 5+ years' experience including increasing technical and analytical experience
• Experience with eCommerce, supply chain, retail operations, accounting/finance (including a basic understanding of accounting and financial processes), and marketing
• Basic experience with SQL /MySQL for reporting purposes
• Experience and knowledge of collaboration tools (MS Teams, Zoom, MS Dev Ops, Workfront)
• Decision making skills / bias for action
• Ability to work using Agile methodologies as well as independently
• Ability to translate technical requirements and solutions into business language (and vice versa)
• Skills to work with business stakeholders to understand application issues and/or future functionality. Put together plans and document objectives and requirements
• Demonstrate competency anticipating problems and complications and formulating solutions so as not to impede the progress of a project
• Good understanding of QA processes and how to ensure data integrity
• Knowledge of customer journey mapping
• Soft Skills – communication, negotiation, collaboration, focus on detail, stress resilience
• Be comfortable managing a diverse and fast-paced workload, with the ability to manage daily issues while concurrently developing future improvements
• Undergraduate degree
• Experience with Zendesk, Shopify, Netsuite, and Domo preferred