Manager, Sr. Program Management - Tech PgMo

Broadcast Music, Inc. (BMI) is seeking a Manager, Sr. Program Management to lead complex technology programs within the Technology Program Management Office. This role involves managing a small team of Program Managers, ensuring effective delivery, and collaborating with cross-functional stakeholders to drive execution outcomes and manage risks.

Responsibilities:

• Owns delivery of complex, high-impact technology programs aligned to enterprise priorities, ensuring outcomes are achieved through disciplined planning, execution, and follow-through
• Leads cross-functional teams across Technology, Product, Operations, UX, and business stakeholders to drive execution outcomes, manage interdependencies, and resolve delivery risks
• Provides direct people leadership for 1 to 2 Program Managers by setting clear expectations, establishing priorities, and coaching team members to strengthen execution capability and professional growth
• Owns workload planning, capacity balancing, and sequencing across the team, ensuring resources are aligned to priorities and work is distributed effectively to support predictable delivery
• Reviews program plans, health reporting, and executive-level materials to ensure quality, clarity, and consistency, reinforcing strong communication and decision-ready visibility for leadership
• Drives performance feedback, development discussions, and ongoing coaching for direct reports, supporting engagement, accountability, and skill development in alignment with PgMO and HR guidelines
• Ensures consistent application of PgMO standards, tools, governance processes, and execution practices across assigned programs, reinforcing delivery discipline and operational rigor
• Acts as an escalation point for complex delivery issues, resource conflicts, and cross-program dependencies, exercising sound judgment to enable timely resolution and decision making
• Supports the team in a collaborative, flexible, and solutions-oriented manner, fostering effective working relationships and contributing to a positive, team-oriented environment
• Maintains regular in-office attendance in accordance with BMI workplace policies. Specific scheduling expectations may be discussed during the interview process
• Performs other duties as assigned or requested by management
• Limited travel may be required, estimated at approximately 10% or less
• Actively models and supports BMI's Core Values, contributing to a culture grounded in diversity, equity, and inclusion

Requirements:

• Bachelor's Degree in business, technology, or a related field preferred; or equivalent combination of education and significant relevant professional experience
• Minimum of five (5) years of experience leading complex, cross-functional programs or initiatives, with increasing accountability for delivery, preferably within technology, media, or similarly matrixed organizational environments
• Minimum of five (5) years of experience managing multi-workstream initiatives involving high levels of complexity, ambiguity, interdependencies, and competing priorities
• Demonstrated experience coaching, mentoring, or directly managing program or project management professionals, including setting expectations, providing performance feedback, and supporting professional development
• Advanced ability to lead and manage complex, cross-functional initiatives involving multiple stakeholders, interdependent workstreams, and high levels of ambiguity
• Demonstrated success influencing outcomes, driving alignment, and enabling decision making without direct authority through credibility, structured thinking, and strong relationships
• Strong relationship-building skills, with the ability to establish, maintain, and sustain effective partnerships with internal stakeholders at all organizational levels while working collaboratively in a team-oriented environment
• Experience engaging with and leading external parties, including vendors, consultants, and strategic partners, to support coordinated program delivery and execution
• Excellent written and verbal communication skills, with the ability to communicate clearly, concisely, and effectively across technical, business, and executive audiences
• Exceptional ability to synthesize complex information into clear, concise, and decision-ready insights, recommendations, and options tailored to executive and stakeholder audiences
• Demonstrated judgment in balancing speed, quality, risk, and tradeoffs when making execution, sequencing, and prioritization recommendations in complex environments
• Strong critical thinking, problem-solving, and creative skills applied to planning, execution, and continuous improvement
• Proven people leadership skills including coaching, mentoring, setting expectations, managing performance, and developing program management professionals
• Proven track record of effective execution and operational follow-through while managing multiple priorities simultaneously
• Excellent organizational, planning, and time management skills, with the ability to operate independently, exercise sound judgment, and navigate ambiguity in a fast-paced environment
• High level of proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, and Outlook, with advanced expertise in Excel and PowerPoint preferred