Key skills
ServiceNowIRM (Integrated Risk Management)Business AnalysisBusiness Process ArchitectureCloud-based PlatformsServiceNow IntegrationServiceNow Security CenterServiceNow UpgradeServiceNow DebuggingServiceNow Custom Application DevelopmentAgileScrumTest Script WritingUser Acceptance Testing (UAT)ServiceNow CSA CertificationRelationship ManagementAICommunication
About this role
NewRocket is an AI-first Elite ServiceNow Partner that helps organizations navigate change and scale with confidence. The ServiceNow Senior Business Analyst will support customers in running and growing their ServiceNow environments by understanding business requirements, defining strategies, and facilitating testing and user acceptance.
Responsibilities:
- Understand and document business requirements and user stories for ServiceNow implementations
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function IRM
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
Requirements:
- 5+ years of experience working experience as a Business Analyst
- Proven ServiceNow experience with expertise in IRM
- Strong knowledge of business process architecture principles for cloud-based platforms
- Strong experience with ServiceNow Platforms in Integration, Security Center, Upgrade, Debugging, Custom Application
- Understanding of Agile/Scrum methodologies
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Good documentation and stakeholder communication skills
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations
- ServiceNow CSA certification