Specialty Testing Billing Customer Service Support Representative II– Remote

Labcorp is a global leader in laboratory services, providing insights and answers that help healthcare providers and patients make confident decisions. They are seeking a Customer Service Support Representative II to handle inbound and outbound calls related to patient accounts and billing inquiries, resolve open patient accounts receivable, and assist patients with payment options.

Responsibilities:

• Answer high volume of inbound calls from patients, doctor's office and/or private insurance carriers
• Make outbound calls as requested to resolve open Patient AR and to resolve customer inquiries
• Initiate payment plans for patients for outstanding balances
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program

Requirements:

• High School Diploma or GED equivalent
• 2 years or more customer service experience
• 2 years or more call center experience or healthcare-related customer service
• 2 years or more medical billing, insurance claims, and explanation of benefits (EOB)
• 2 years or more patient billing
• Experience in genetics, women's health, and oncology specialty testing billing, including supporting patients through clinically complex and financially sensitive testing processes
• Experience supporting payer and laboratory billing processes for genetic and molecular testing reimbursement, including Medicare and Medicaid payers
• Ability to explain complex women's health, genetics and oncology testing coverage, costs, and financial responsibility to patients, providers, and payers with clarity and empathy
• Helps establish protocols and procedures; cross-functional collaboration
• Bilingual English/Spanish capability