Remote Customer Service Representative

Afni, Inc. is a company that invests in the success of its employees, providing a supportive environment for career growth. They are seeking a Remote Customer Service Representative to handle inbound calls and assist customers with their wireless accounts.

Responsibilities:

• Deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency
• Process orders
• Update accounts
• Update records
• Effective multitasking
• Strong attention to detail

Requirements:

• Must live in Wisconsin
• Ability to deliver world-class customer service to inbound callers
• Utilize product knowledge to troubleshoot and solve customer concerns with empathy and efficiency
• Process orders, update accounts, and update records
• Effective multitasking skills
• Strong attention to detail