Account Manager Commercial (m/w/d)

Maltego is a tool used globally by industry experts, analysts, and law enforcement agencies to help protect and watch-over their own infrastructure but also to keep guard on internet safety, reduce crime and catch bad guys. As an Account Manager, you will act as a trusted advisor and customer advocate at Maltego, helping our customers achieve success and maximize their return on investment.

Responsibilities:

• Ownership of an account portfolio where you are accountable for the performance of each customer
• Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage
• Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts
• Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer
• Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account
• Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions
• Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success