Product Assistant (ADR)

Ctrl AI is redefining dispute resolution through intelligent automation. The Product Assistant role focuses on ensuring high-quality AI assessments in the ADR sector, utilizing dispute-resolution expertise to evaluate outputs and provide actionable feedback to the development team.

Responsibilities:

• Design and configure the AI assessments, shaping how case assessments work for different clients, what a good output looks like, and how the configuration is refined as requirements evolve
• Evaluate and test the platform's data and outputs, running test cases against expected outputs, refining the underlying AI configuration so assessments perform reliably, and documenting results clearly and repeatably as structured quality assurance before release
• Identify where outputs are wrong, inconsistent, or indefensible, and use your sector knowledge to help the team understand why, distinguishing assessment failures from acceptable variation
• Provide clear, constructive feedback to product, technical, and stakeholder audiences, and validate that fixes resolve the issues raised
• Support Product Managers day-to-day across competing priorities, bringing domain insight to assessment design, reviewing outputs, and helping keep quality standards consistent
• Work alongside clients, sector stakeholders, and internal teams to gather input on requirements, capturing clear outcomes and building constructive relationships across the business
• Work with sensitive data responsibly, applying good judgement and care in line with the platform's evidence-grounded, auditable approach