Salesforce Architect (Field Service)

Location: Atlanta, GA (Hybrid 1-2 days in Nagarro office/ weekly)

Perm/CTH

Experience Range: 14 – 20 years

Salary - $150k/yr + 10% Org Bonus + 10% performance bonus

Must-Have Skills:

Field Service Lightning
Sales Cloud
Service Cloud
Business Solutioning (Expert)
Enterprise Integration Strategy

Role Summary

We are seeking a highly skilled Salesforce Architect with deep expertise in Salesforce Field Service (FSL) to design, govern, and deliver scalable, secure, and high-performing field service solutions.
The architect will define end-to-end Salesforce architecture, lead complex implementations, and ensure alignment with enterprise standards and business objectives.

Key Responsibilities

Salesforce Architecture & Solution Design
Define end-to-end Salesforce architecture for Field Service implementations
Design scalable solutions using Service Cloud, Field Service Lightning, Experience Cloud, and platform capabilities
Establish architectural standards, design patterns, and best practices
Ensure solutions meet performance, scalability, security, and compliance requirements
Salesforce Field Service Expertise
Architect solutions leveraging Salesforce Field Service, including:
Work Orders, Service Appointments, Assets, and Entitlements
Scheduling, Optimization, Dispatcher Console, and Emergency Workflows
Skills-based routing, Service Territories, and Operating Hours
Field Service Mobile App configuration and offline capabilities
Design complex scheduling and optimization strategies for large technician workforces
Enable asset-centric service models and preventive maintenance use cases
Technical Leadership & Governance
Lead and mentor Salesforce developers, admins, and consultants
Review solution designs, configurations, and code for quality and compliance
Drive architectural governance through design reviews and documentation
Resolve complex technical issues and performance bottlenecks
Integration & Data Architecture
Design and oversee integrations with ERP, Inventory, IoT, GIS, and third-party scheduling systems
Define integration patterns using REST/SOAP APIs, Platform Events, Change Data Capture, and Middleware (MuleSoft preferred)
Architect data migration and data quality strategies
Ensure data security, sharing, and compliance across integrated systems
Automation, Customization & Performance
Architect automation using Flows, Apex, Lightning Web Components (LWC), and Validation Rules
Optimize system performance for high-volume work orders and mobile users
Define strategies for bulk processing, error handling, and monitoring
Agile Delivery & Stakeholder Engagement
Collaborate with Product Owners, Business Analysts, and business stakeholders
Provide architectural input during backlog grooming, sprint planning, and release planning
Translate complex technical concepts into business-friendly language
Support UAT, go-live, and post-production stabilization
Security, Compliance & Release Management
Design Salesforce security model including profiles, permission sets, role hierarchy, and sharing rules
Ensure compliance with enterprise and regulatory standards (e.g., SOX, GDPR, HIPAA where applicable)
Define CI/CD strategy and DevOps best practices using tools like Copado, Gearset, or Salesforce DevOps Center

Required Skills & Qualifications

Salesforce Technical Skills
Deep expertise in Salesforce Service Cloud and Field Service Lightning
Strong hands-on experience with Apex, LWC, SOQL, Flows, and Salesforce APIs
Experience with Salesforce mobile and offline architectures
Strong understanding of Salesforce limits and performance optimization
Architecture & Domain Skills
Proven experience in architecting large-scale Field Service solutions
Strong understanding of field service business processes: dispatching, workforce management, inventory, and asset servicing
Experience with multi-org, multi-cloud Salesforce environments
Soft Skills
Strong leadership, communication, and stakeholder management skills
Ability to influence architectural decisions across business and IT teams
Experience working in global, distributed Agile teams

Preferred Qualifications & Certifications

Salesforce Certified Technical Architect (CTA) or progress toward CTA
Salesforce Certified Field Service Lightning Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Certified Integration Architecture Designer
Experience with industries such as Utilities, Manufacturing, Medical Devices, Telecom, or Energy

VMware Architect / Expert

About this role