Key skills
Customer SuccessConnected Buildings domainIoT enabled digital productsBuilding Automation SystemsHVAC systemsBMS control systemsAHUsRTUsChillersPumpsEnergy ManagementData ScienceAIIoTProject ManagementAnalyticsLeadershipCommunicationSales
About this role
Carrier Global Corporation is a global leader in intelligent climate and energy solutions, focused on innovations that enhance comfort, safety, and sustainability. The Customer Success Manager will manage enterprise customer relationships, delivering value streams through AI and IOT use cases, while ensuring customer satisfaction and achieving program outcomes.
Responsibilities:
- Own Customer Success & Satisfaction for identified accounts
- Responsible for delivering customer success KPIs and program outcomes
- Increase adaptation & usage of IOT Platform (Abound PI) & associated digital tools at customer’s place
- Responsible for delivering planned revenue & upsell in the identified accounts
- Responsible to conduct weekly/biweekly status update meeting with customers
- Responsible to conduct Quarterly Business Review and drive the actions of QBR to closure
- Take up status reporting and generate the program level status for executive reviews
- Responsible to successful execution and closure to Pilot Programs
- Create overall program communication plan, matrix, standards, etc. and ensure necessary communications to program stakeholders at customer organization
- Identify and evaluate risk, developing risk and issue mitigation measures as well as identify change requests to a program from time to time
- Conduct Pilot Programs
- Support Sales Activities as and when required
Requirements:
- Bachelor's degree
- 5+ years of experience in Customer Engagement & Success
- 3+ years of Connected Buildings domain experience and IOT enabled digital products
- Able to travel at least 30% of the time (domestic)
- Graduate Degree
- Experience working with various Building Automation Systems
- Operational & technical expertise of core system HVAC assets/ BMS control systems/AHUs/RTUs/Chillers/ Pumps, Energy Management etc
- Proven ability to manage cross-functional teams without formal authority through influence and relationships
- Self-driven and willing to learn and talk technology (data science, AI, IoT and analytics)
- Ability to understand multi-faceted problems and work out a solution work with the larger delivery team
- Interpersonal skills for managing in a team framework
- Project management skills
- Strong Analytics Skills
- Superior presentation, written, and verbal communication skills
- Leadership skills to manage across functional teams