Customer Service Representatives- Remote

Sutherland is a company specializing in Digital Engineering and customer service solutions. They are seeking Customer Service Representatives to manage customer accounts, handle inquiries, and provide information related to payments and account statuses.

Responsibilities:

• Handling maintenance, collection and liquidation activities for an assigned portfolio of accounts
• Handling a variety of customer inquiries, analyzing payment history/notes, and communicating statuses to customers
• Reviewing customer contract, including but not limited to, voluntary surrender, Principal and Interest breakdown for their payments and account, Total Loss process
• Advise the customer of their account open and closed accounts
• Giving customer information regarding the status of their titles including but not limited to; state to state transfers, title protection
• Assisting customer with information on all optional products
• Assisting customer with extensions and deferral in times that may not be able to pay
• Taking payments and reviewing history/notes and clearly communicating account statuses to customers
• Maintaining accurate records of customer interactions, including any issues that arise and their resolution
• Recommending appropriate solutions to customers by analyzing their accounts as a specialist it our job to give the customers the best information on each customer account
• Must be comfortable with manual calculations
• Must be comfortable handling multiple systems at one time

Requirements:

• Excellent verbal and written communication skills and are a strong multitasker
• Strong attention to detail
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• High school diploma or equivalent
• Excellent Internet connectivity
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Hardwired internet access - wireless and/or satellite Internet Service Providers are not compatible with our systems
• Productive, quiet and distraction-free, secure place to work
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications