Work at Home Customer Service Representative (Contract)

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across various communication channels. They are currently seeking Inbound Work from Home Customer Service Representatives (Contract) to assist customers through various forms of communication, ensuring a positive and meaningful experience.

Responsibilities:

• Assist all customers through inbound calls, emails, and/or chats
• Communicate a variety of information to the customer
• Be an active listener and help resolve customer inquiries
• Provide a meaningful and positive experience with every customer interaction
• Learn and retain a thorough working knowledge of all existing and new products and services

Requirements:

• A high school diploma (or equivalent)
• 6 months – 1 year of customer service experience
• Great communication skills, both verbal and written
• The ability to be consistently ready to work and on time as scheduled
• Reliable internet speed and broadband connection
• A secure area in the home to work from
• The ability to work effectively in a work-at-home setting
• The understanding that although this is a Work from Home position, you must be located in Altamonte Springs, FL