Key skills
Sales Development LeadershipCustomer AcquisitionProduct-Led GrowthInbound-to-Outbound Sales MotionsLATAM Market ExpertiseAI Utilities in Sales WorkflowsOutbound Sales StrategiesCloud CommunicationsSaaS Industry KnowledgeSalesforce (SFDC)ZoomInfoLinkedIn Sales NavigatorGongCoachingData AnalysisSpanish LanguagePortuguese LanguageCAISaaSLeadershipMentoringSales
About this role
Twilio is a company that shapes the future of communications and empowers developers worldwide. They are seeking a Sales Development Manager to lead a hybrid outbound team focused on customer acquisition in the NAMER and LATAM markets, guiding the team to activate strategic customers and build a high-quality pipeline.
Responsibilities:
- Lead, coach, and develop a hybrid team of 8+ reps through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance - initially focusing on supporting 4 LATAM reps
- Own regional team performance metrics (activity, conversion rates, and pipeline contribution) across both NAMER and LATAM, utilizing data analysis to continuously optimize outreach strategies and business outcomes
- Empower reps to master all SDR skillsets, including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively
- Collaborate cross-functionally with regional Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine
- Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows
- Hire, onboard, and scale future talent while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture
Requirements:
- 2+ years of Sales/SDR leadership in high-growth tech companies, with a proven track record of meeting or exceeding pipegen targets
- Demonstrated success in high-growth customer acquisition, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions
- Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices
- Skilled at championing and testing AI utilities within SDR workflows to optimize prospecting, sequencing, and research
- Expertise in steering signal-led, high-quality outbound strategies that blend tailored messaging with structured activity KPIs to capture target accounts
- Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies
- Proficiency with SDR tech stacks (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption
- Excellent executive presence with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite
- Fluency in Spanish or Portuguese is required (Spanish language preference)
- Experience supporting and/or selling SaaS products (CDP or CPaaS preferred)
- Strong analytical skills with a focus on pipeline forecasting and rep performance diagnosis
- Experience driving multi-threaded engagements across IT, Marketing, Data, and Engineering personas