Client Success Manager - Digital Marketing (remote, contract)

Mediaforce Digital Marketing is an award-winning agency serving clients across North America since 1996. The Client Success Manager will own client relationships, drive measurable marketing outcomes, and ensure a world-class client experience by guiding marketing direction and collaborating with internal teams. This strategic role focuses on client retention, growth, and acting as a trusted advisor.

Responsibilities:

• Act as the primary point of contact and trusted advisor for assigned clients
• Lead structured client meetings, delivering reporting, insights, and proactive recommendations
• Conduct regular check-ins (weekly/bi-weekly) to review progress, address concerns, and reinforce value
• Understand client business goals and translate them into clear, actionable marketing roadmaps
• Monitor KPI performance across SEO, PPC, CRM, social media, and web conversions
• Present results with clarity, converting technical data into actionable insights
• Anticipate challenges, resolve issues proactively, and ensure strong relationship health
• Ensure clients fully understand the work being done and feel confident in our delivery
• Monitor client health scores and address retention risks proactively
• Identify opportunities to grow accounts (upsell/cross-sell) with integrity and strategy
• Lead contract renewals and negotiate terms when appropriate
• Maintain CRM accuracy and consistent communication cadence (GoHighLevel)
• Collaborate with internal/outsourced teams to ensure on-time, high-quality campaign execution
• Develop quarterly strategies for each client in partnership with marketing teams
• Contribute to customer success playbooks and process improvements

Requirements:

• 3–5+ years in client success, account management, or digital marketing project management
• Solid understanding of SEO, Google Ads, social ads, CRM, and high-converting web/landing page fundamentals
• Proven track record of managing and retaining high-value client relationships
• Exceptional communicator—clear, confident, and client-friendly on Google Meet, phone, and email
• Strong organizational skills with ability to manage multiple accounts and deadlines
• Experience with CRMs and project management tools (GoHighLevel, HubSpot, Salesforce, etc.)
• Strategic thinker who can translate marketing data into business outcomes
• Background in agency, CRO, AI marketing tools, or SaaS environments
• Self-motivated with ability to work independently in a remote environment
• Experience with marketing analytics platforms and reporting
• Results Examples (optional but encouraged) showcasing client retention or growth achievements