Farmers Union InsuranceRemote
IT Business Support Analyst
United States of America
Full Time
1 day ago
Visa Sponsor
Key skills
SQLMicrosoft OfficeInsurance industry knowledgePolicy Administration SystemReporting tools developmentVendor integrationTraining materials developmentTesting methods and equipmentData analysisProblem analysisCCommunication
About this role
Farmers Union Insurance is seeking an IT Business Support Analyst who will serve as the link between business stakeholders and technical teams. The role involves identifying business requirements for system enhancements, supporting project design and development, and providing training to end-users.
Responsibilities:
- Project leader supporting business needs
- Pull, Distribute, and assist in analyzing company and industry data as requested by stakeholders
- Lead the design and development of reporting tools within all business functions
- Assist with vendor integration to support internal customers
- Assist in the development of training materials
- Participate in system test reviews, development design reviews, usability studies, status meetings and walkthroughs
- End-to-end delivery of requirements throughout the life cycle of the project in alignment with the business needs and strategies
- Must be able to develop an understanding of the company's testing methods and equipment and the related data and reporting requirements
- Look at metrics and results from the use of systems to see if they are acceptable from a corporate standpoint
- Triage and resolve incoming help desk tickets related to our Policy Administration System
- Coordinate issues logged in the ticketing systems with our stakeholders and vendors
- Other duties as assigned
Requirements:
- Proficient in Microsoft Office and SQL
- Current holder of, or working towards, a professional designation
- Organized and detail oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently
- Problem analysis and problem resolution at both a strategic and functional level
- Strong technology, analytical and communication skills
- Results oriented; strong ability to execute large initiative with multiple stakeholders
- Detail oriented, analytical and inquisitive
- Clear written and verbal communications
- Extremely organized with strong time-management skills
- Prefer a bachelor's degree in business, information technology, or computer science
- Prefer 3+ years experience in an IT focused environment
- Prefer 3+ years' experience in Property & Casualty (P&C) Insurance industry
- Prefer holder of an insurance designation