Technical Project Manager (Remote)

RainFocus, one of the most innovative software companies, is in search of an exceptional Technical Project Manager. This role is part of the Business Systems team, working closely with stakeholders to manage technical tickets and drive AI-driven improvements across the organization.

Responsibilities:

• Build, refine, and clean up tickets for the Business Systems Admins and Developers, writing clear, well-scoped technical requirements that developers can act on without unnecessary back-and-forth
• Identify opportunities to apply AI tools and workflows to solve business problems, and help drive adoption of AI-based solutions across teams. Hands-on AI experience is a must for this role
• Interface with stakeholders across multiple business units to intake, vet, and prioritize requests, translating business needs into clear technical tasks for the development team. Act as the go-between for developers and business systems admins, reaching out to the business to gather clearer requirements or feedback on a ticket so the technical team can stay focused
• Own the roadmap and backlog for the Business Systems team's initiatives, balancing day-to-day project delivery with longer-term product thinking about what to build next and why
• Quickly learn how a wide range of software applications work (Salesforce and beyond) well enough to scope requests, spot integration or AI opportunities, and ask the right technical questions
• Participate in sprint ceremonies (standups, grooming, retrospectives) to keep work visible and moving, supporting the team's agile process

Requirements:

• Experience managing technical projects, owning products, or backlogs (ideally for a systems, IT, or business applications team)
• While coding is not required, you must be able to quickly understand how different software platforms work and connect (e.g., via APIs), and be comfortable learning new systems on the fly
• Demonstrated experience using AI tools (e.g., Claude, Gemini, Slackbot or similar) to solve real business problems
• Strong ability to translate business needs into clear, well-organized technical tickets and requirements that developers can execute against
• Proven ability to work across multiple business units, filter competing priorities, and communicate clearly with both technical and non-technical audiences
• Familiarity or direct experience with the Salesforce ecosystem and how it integrates with third-party tools
• Experience with Slackbot, Claude, Clay, Rovo and/or Gemini, including enterprise administration, workflow automation, or building Claude skills or agents for business use
• Experience writing technical tickets or requirements for software developers
• Familiarity with agile delivery frameworks (Scrum/Kanban) and tools like Jira or similar