Business Process & Data Analyst

Gainwell Technologies is a company focused on improving the health and well-being of communities through innovative technology solutions. The Business Process & Data Analyst role involves analyzing workflows and optimizing business processes to enhance service delivery and operational performance.

Responsibilities:

• Analyze, document, and evaluate existing business processes to identify inefficiencies, risks, and opportunities for improvement
• Develop current-state and future-state process flows, workflows, and business process documentation
• Collaborate with business stakeholders, operations teams, and technical resources to gather requirements and define process improvement initiatives
• Analyze operational, financial, and performance data to identify trends, root causes, and improvement opportunities
• Design, develop, and maintain metrics, dashboards, and reporting solutions that support process performance monitoring and decision making
• Support automation and optimization initiatives utilizing SQL, Microsoft Access, VBA, Python, and other technology solutions
• Query and analyze large datasets within relational databases and Cloudera environments to support business analysis and operational improvements
• Assist in translating business objectives into functional requirements and solution designs
• Facilitate process improvement workshops and working sessions with stakeholders
• Measure performance against established process goals and recommend corrective actions to address performance gaps
• Develop and maintain standard operating procedures (SOPs), business requirements documentation, and process documentation
• Assist management in evaluating costs, benefits, risks, and implementation strategies associated with proposed process improvements
• Participate in implementation, testing, validation, and post-deployment monitoring of process improvement initiatives
• Support continuous improvement efforts utilizing Lean, Six Sigma, Agile, or similar methodologies

Requirements:

• Bachelor's degree or equivalent combination of education and experience
• Three or more years of experience in business analysis, process improvement, operational excellence, business process reengineering, or organizational change
• Experience gathering, documenting, and managing business requirements
• Experience working with business process modeling, process design, requirements management, and project coordination
• Experience analyzing data and translating findings into actionable business recommendations
• Experience utilizing SQL for data extraction, analysis, and troubleshooting
• Experience with Microsoft Access, including database design, queries, forms, reports, and data management
• Experience developing automation solutions using VBA and/or Python
• Experience working with enterprise data platforms such as Cloudera, Hadoop, or similar cloud-based data environments
• Experience working with process improvement methodologies and reengineering tools, techniques, and frameworks
• Analytical and problem solving skills
• Communication skills
• Interpersonal skills to communicate with clients
• Ability to work independently and as part of a team
• Continuous improvement mindset with a focus on innovation and operational excellence
• Bachelor's degree in Business Administration, Information Systems, Data Analytics, Healthcare Administration, Management, or a related field preferred
• Healthcare, Medicaid, managed care, claims processing, eligibility, or government program experience preferred
• Knowledge of Lean, Six Sigma, Agile, or related process improvement methodologies preferred