Product Lead, Chronic Condition Management

Teladoc Health is leading the next evolution of virtual care, and they are seeking a strategic, senior Product Lead to mold and execute their vision for chronic condition management. This role involves owning product strategy, leading high-impact initiatives, and mentoring team members to improve product outcomes.

Responsibilities:

• Own a product strategy and roadmap for a domain of Teladoc’s chronic condition management product suite, operating with significant autonomy and setting direction for the team
• Define the problem space — not just solve within it. Proactively identify market opportunities, unmet member and client needs, and strategic gaps across the chronic condition management offering
• Lead complex, high-impact initiatives end-to-end: from discovery and strategy through delivery and post-launch optimization, including clinical program design, device and data integrations, and medication access workflows where relevant (e.g., GLP-1 and specialty programs)
• Serve as a player-coach: mentor and provide structured feedback to associate and mid-level PMs, review and raise the quality of product work across the team, and close capability gaps proactively
• Write crisp product strategy documents, business cases, and executive narratives that drive decisions and create alignment across clinical, commercial, engineering, and operations
• Establish KPIs; translate metrics and member outcomes data into roadmap priorities and strategic decisions
• Partner with Commercial to build B2B2C product experiences that serve both employer and health plan clients and the members managing complex, often multi-condition, care journeys
• Lead build vs. buy and vendor evaluation decisions (RFI/RFP) for clinical, technology, and pharmacy partners as needed
• Present product progress, outcomes, and strategic recommendations to senior and executive leadership
• Foster a team environment of learning, psychological safety and high performance

Requirements:

• 8+ years of product management experience, with demonstrated ability to operate at a senior/lead level with minimal oversight and direction
• Track record designing engagement mechanics that translate into measurable behavior change and clinical outcomes — not just activity metrics — with a clear point of view on the difference
• Domain experience in chronic condition management — including the clinical and regulatory landscape
• Familiarity with medication access and reimbursement dynamics relevant to chronic care — for example prior authorization, specialty drug programs, or PBM ecosystems (including GLP-1 access)
• Proven player-coach track record: has mentored PMs, raised the quality of product work across a team, and influenced outcomes without direct management authority
• Demonstrated ability to define ambiguous problem spaces and build consensus across clinical, commercial, technical, and operational stakeholders
• Strong product craft: ability to independently write strategy docs, PRDs, and executive narratives that drive decisions at the highest levels of the organization
• Comfortable with complexity and ambiguity; able to create clarity for an entire team, not just yourself
• Excellent written, presentation, and verbal communication skills — highly skilled at articulating the 'what, why, and how.' Strong executive presence
• Experience with Agile development methodologies and tools such as JIRA and Confluence
• B2B2C experience at scale — delivering products that balance client needs and configurability with an exceptional member experience
• Experience owning a product roadmap that directly contributes to a business unit's P&L or revenue growth