Customer Care Coordinator – Travel Services

Exciting Travel Now is seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Responsibilities:

• Serve as a primary point of contact for travel-related inquiries
• Provide timely and accurate responses to customer questions
• Support travel planning coordination and itinerary updates
• Monitor client needs before, during, and after travel
• Maintain detailed documentation and follow-up communication
• Adhere to company procedures and service standards

Requirements:

• Strong customer service and relationship-building skills
• Detail-oriented with strong follow-through
• Self-directed and comfortable working remotely
• Comfortable learning new systems and online platforms
• Experience in customer service, sales support, or administration preferred
• Interest in travel or tourism is a plus