Business Process Analyst

CornerStone Technology Talent Services is seeking a Business Process Analyst to support a Product Management organization within the financial services industry. This role will identify process problems, document workflows, analyze operational data, and help implement practical business solutions.

Responsibilities:

• Interview stakeholders to understand business needs and process challenges
• Document current-state and future-state workflows
• Gather, document, and validate business requirements
• Create standard operating procedures, process documentation, and training materials
• Analyze operational data and report trends to management
• Develop and present process improvement recommendations
• Build consensus across business and technical teams
• Test proposed solutions and support implementation
• Provide training and support when new processes are introduced

Requirements:

• 2–5 years of business analysis or business process analysis experience
• Experience documenting workflows, requirements, procedures, or SOPs
• Strong stakeholder interviewing and requirements-gathering skills
• Basic to intermediate SQL skills, preferably with Microsoft SQL Server
• Experience analyzing data and creating business reports
• Proficiency with Microsoft Office, including Excel
• Strong written and verbal communication skills
• Bachelor's degree or equivalent professional experience
• Experience in mortgage servicing, lending, banking, or another regulated industry
• Experience with Visio, Lucidchart, or another process-mapping tool
• User acceptance testing experience
• Experience creating training materials or delivering end-user training
• Familiarity with Agile, Waterfall, or hybrid project environments
• Experience supporting Product Management, Operations, Compliance, or Technology teams