First American Financial Group, Inc. is dedicated to providing resources and services to policy-issuing agents. The Senior Business Systems Analyst will define business processes, translate requirements into solutions, and act as a liaison between users and technical staff.

Responsibilities:

Define business processes and system alignment
Translate business requirements into system definitions and solutions
Strategic partner, acting as liaison between the user community and the technical applications development staff (may include offshore staff)
Resolve system problems to ensure customer processes run smoothly
Document business processes, training procedures, standard operating procedures, project status, etc
Implement system alignment with business processes
Identifies business system requirements and related business/application solutions over a complete business process
Develops new customizations with design, documentation, testing and training
Conducts business process evaluations to gain technical knowledge of business requirements
Writes and maintains system documentation
Required to perform duties outside of normal work hours based on business needs
Other duties as assigned

Requirements:

BS Degree or equivalent work experience
4-7 years of directly related experience in title insurance, escrow or underwriting
Excellent organizational and project management skills
Considers the business implications of the application of technology to the current business environment
Solid working knowledge of standard features and functions of multiple applications/modules to field, analyze and resolve customer issues/problems
Strong written and oral communication skills in order to define business and technical parameters and lead team to meet business requirements
Identifies problems, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for multiple applications within multiple functions
Strong working knowledge of Data Analysis and/or relational databases
Standard Microsoft Office skill set
Strong working knowledge of system integrations and supporting technologies
Preferred experience in training and education, content review and curation, or fraud mitigation
CBAP (Certified Business Analysis Professional) certification preferred

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