Representative II, Customer Service Operations

Cardinal Health is a healthcare services and products company, and they are seeking a Representative II for Customer Service Operations. The role involves providing customer support, resolving order issues, and maintaining quality assurance metrics in a fast-paced environment.

Responsibilities:

• Provides services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution
• Offers professional and timely service as a representative of Cardinal Health at-Home
• Supports an inbound call queue, aiding in placing orders, searching for products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
• Provides problem resolution for order issues in a timely manner
• Must be able to multitask in a fast-paced environment
• Maintain standard Quality Assurance Metrics monthly
• Utilize monthly 1:1 meeting with Supervisor to accomplish goals and focus on career development opportunities
• Demonstrates excellent communication skills and ability to retain information for successful resolution and customer assistance
• Must maintain a distraction free workspace

Requirements:

• Prior computer experience using Microsoft Office systems required
• Team-oriented mindset
• Demonstrate a passion for healthcare
• Strong organizational skills and attention to detail
• High School diploma, GED or equivalent, or equivalent work experience, preferred
• 2-4 years' experience in Customer Service preferred