Business Intelligence & Data Science Analyst

The Retail & Hospitality Information Sharing and Analysis Center (RH-ISAC) is a community focused on cybersecurity information sharing for the retail and hospitality sectors. The Business Intelligence & Data Science Analyst will design, build, and advance the organization’s analytics capabilities, delivering insights and automation to support data-driven decision-making.

Responsibilities:

• Design, build, and maintain Power BI dashboards, reports, and scalable data models to support leadership and operational analytics
• Automate data ingestion, transformation, and refresh processes to ensure reliable, timely, and maintainable analytics delivery
• Enable and expand self-service analytics capabilities by developing reusable datasets, standardized reporting layers, and intuitive dashboards
• Deliver recurring and ad hoc reporting, scorecards, and actionable insights aligned to organizational priorities, including analysis of member participation, adoption, engagement, and impact
• Apply advanced analytical techniques such as trend analysis, segmentation, and predictive modeling where appropriate
• Leverage AI-enabled tools (including Microsoft Copilot) to enhance analysis, automation, and insight generation
• Develop and maintain data transformation logic using SQL, Power Query, or similar tools, and contribute to improvements in data architecture and system design
• Perform data validation, reconciliation, and ongoing quality monitoring across systems
• Identify and resolve data inconsistencies, gaps, and structural issues
• Apply and evolve data definitions, taxonomies, and business logic to ensure consistency and usability across analytics outputs
• Partner with stakeholders to define KPIs, data requirements, and translate business needs into technical analytics solutions
• Identify trends, anomalies, patterns, and engagement indicators within data and communicate actionable insights to technical and non-technical stakeholders
• Provide recurring and ad hoc reporting, dashboards, and analytics to internal teams, leadership, and other stakeholders to support strategic planning and operational decision-making
• Assist with configuration, administration, and operational management of internal IT and cybersecurity tools
• Contribute to improving internal security controls and operational processes
• Draft and maintain technical documentation for systems, tools, and procedures
• Perform additional duties as needed to support RH-ISAC operations and its mission to strengthen member security and risk management capabilities

Requirements:

• Bachelor's degree or equivalent experience in data analytics, data science, or a related field
• 2+ years of experience in data analytics, business intelligence, or related technical roles
• Strong experience building dashboards and data models in Power BI (including DAX & Power Query)
• Proficiency in SQL and working with structured and semi-structured data
• Experience performing data validation, transformation, and analysis across multiple data sources
• Ability to translate data into clear visualizations and written insights for non-technical audiences
• Strong attention to detail and commitment to data accuracy and integrity
• Ability to manage multiple priorities and deliver high-quality work on recurring timelines
• Experience applying data science or advanced analytics techniques to real-world problems
• Familiarity with Python, R, or similar tools for data analysis and automation
• Experience working with Salesforce data, reporting, or analytics
• Experience integrating data from multiple systems and platforms
• Experience developing data warehousing strategies and implementation plans
• Familiarity with cloud-based data or analytics environments
• Experience leveraging AI tools (e.g., Microsoft Copilot) to support analytics workflows
• Experience automating data processes and reporting workflows
• Exposure to cybersecurity, technology, or member-driven organizations
• Strong analytical and problem-solving skills
• Clear and effective written and verbal communication
• Ability to work independently while collaborating across teams in a matrixed environment
• A curious, detail-oriented, and dependable mindset with a focus on continuous improvement
• Ability to manage multiple priorities and bring a solutions-oriented approach to technical challenges
• A genuine desire and willingness to support teammates