Product Manager

Zencargo is a digital-first freight forwarder & logistics provider aiming to simplify trade through technology. They are seeking an experienced Product Manager to take ownership of a significant area of their platform, focusing on digitizing and automating logistics processes while leveraging AI to enhance supply chain efficiency.

Responsibilities:

• Own the vision, priorities, roadmap, and measurable outcomes for your product area, balancing customer value, operational impact, commercial priorities, and technical complexity
• Lead discovery and prioritisation for complex customer and operational problems, using user research, product and operational data, market insight, and commercial context to determine where the team should focus
• Experience working closely with engineers and designers throughout discovery, solution design and delivery, without relying on heavy hand-offs or excessive documentation
• Map and redesign freight and operational processes to identify opportunities for technology, automation, and AI to reduce friction and improve decision-making
• Define success measures before development begins and use product data, customer feedback, and operational insight to assess whether released solutions are delivering the intended outcome
• Take responsibility for initiatives beyond launch, ensuring solutions are adopted, create measurable value, and are improved based on evidence
• Facilitate sessions and communicate effectively to align product, engineering, design, operations, commercial, and leadership teams around priorities and decisions
• Contribute to the broader product strategy and roadmap that advances our vision of intelligent supply chains
• Use AI tools as part of your day-to-day product practice to improve the speed and quality of research, analysis, prototyping, communication, and delivery

Requirements:

• Experience as a Product Manager with a track record of shipping impactful software products or features, ideally in SaaS, logistics, supply chain technology, or another operationally complex environment
• Experience owning a product area or complex problem space, rather than only managing a backlog or coordinating delivery
• Strong product judgement, with the ability to make pragmatic trade-offs between customer value, operational impact, commercial priorities, and technical complexity
• Strong user research, data analysis, process mapping, and facilitation skills
• Experience working closely with engineers and designers throughout discovery, solution design and delivery, without relying on heavy hand-offs or excessive documentation
• Recent, hands-on experience using modern AI tools to improve product discovery, research, analysis, prototyping, specification, or delivery, alongside experience contributing to an AI-enabled product or feature
• Confidence working directly with senior leaders, communicating complex issues clearly, and influencing decisions through evidence, product insight, and sound judgement
• You will be comfortable operating with ambiguity, challenging established processes and adapting your approach as new information emerges
• A versatile, hands-on working style, with the ability to move between strategic thinking, detailed discovery, stakeholder alignment, and supporting delivery
• Domain knowledge in logistics, freight forwarding, or supply chain
• Experience in a startup, scale-up, or fast-growth technology environment
• Experience building products for operational users as well as external customers
• Familiarity with ThoughtSpot or similar analytics and business intelligence tools