Senior Business Analyst - Remote

UnitedHealth Group is a global organization that delivers care aided by technology to help millions of people live healthier lives. They are seeking a highly driven and strategic Business Analyst to support operational excellence and project management initiatives, acting as a key contributor across multiple complex workstreams. The role involves translating business needs into actionable insights and solutions while collaborating with cross-functional teams to drive process improvements and standardization.

Responsibilities:

• Lead end-to-end operational excellence strategy, including documentation governance, process standardization, and continuous improvement initiatives
• Own and manage complex initiatives from intake through execution, balancing competing priorities and aligning with leadership objectives
• Drive process analysis, design, and optimization, supporting enterprise documentation, audit readiness, and governance requirements
• Design and enhance SharePoint-based solutions (pages, forms, trackers, dashboards) to enable scalable tracking, reporting, and knowledge management
• Lead operational readiness planning and coordination, including annual/quarterly planning, issue tracking, and performance reporting
• Support audit, risk, and compliance activities, including control testing, gap identification, and remediation tracking
• Develop and enhance training, knowledge-sharing resources, and internal hubs to improve team effectiveness and consistency
• Drive stakeholder engagement and executive-level communications, including status reporting, presentations, and cross-functional updates
• Manage intake channels and request workflows (e.g., team mailbox), ensuring timely triage, tracking, and resolution
• Independently lead moderately complex initiatives, serving as a key resource for problem-solving, issue resolution, and decision support
• Manage multiple concurrent projects and priorities, ensuring timely execution and alignment with strategic objectives
• Facilitate cross-functional collaboration and lead discussions to understand business needs, identify challenges, and drive improvement opportunities
• Translate business needs into actionable insights, supporting analysis, reporting, and solution development in partnership with Network Pricing teams
• Develop and manage project tracking tools and reporting, including dashboards, status updates, and executive-level summaries
• Support operational and strategic initiatives through business and data analysis, synthesizing information to inform decisions and track performance
• Lead documentation research, development, and repository management, ensuring structured, accurate, and accessible process libraries
• Manage intake and task assignment processes, including triaging requests, assigning work, and tracking progress through completion
• Drive stakeholder communication and transparency, providing clear and timely updates on project status, risks, and outcomes
• Contribute to innovation and continuous improvement by identifying opportunities to enhance processes, tools, and team effectiveness
• Track project progress by defining goals, establishing success metrics, and monitoring performance against key milestones
• Excellent/demonstrated verbal and written communication skills are an absolute requirement

Requirements:

• 3+ years of experience in business, finance, or operations, with demonstrated strength in analysis, data interpretation, and systems understanding
• Experience with Pharmacy Benefits Management (PBM) Operations
• Experience leading moderately complex initiatives independently, with the ability to manage multiple priorities and drive work through completion
• Experience supporting operational excellence initiatives, including process improvement, documentation governance, and change management
• Working knowledge of project delivery methodologies, with experience supporting planning, execution, and implementation across project lifecycles
• Demonstrated expertise in SharePoint management, including site/page creation, forms, document libraries, access management, and content organization
• Solid proficiency in Microsoft tools and data platforms, including Excel, PowerPoint, Word, and SharePoint
• Proven solid analytical and problem-solving skills, with the ability to translate business needs into actionable insights and reporting solutions
• Proven excellent communication and stakeholder management skills, with the ability to clearly convey information to both technical and non-technical audiences
• Professional certifications such as PMP, Lean, or Six Sigma
• Experience leading or supporting process standardization and transformation initiatives across cross-functional teams
• Solid experience in business process analysis and workflow optimization, including evaluating current-state processes and recommending improvements
• Experience supporting audit, risk, and compliance activities, including control testing and process gap identification
• Experience developing training materials and managing knowledge repositories to support organizational learning and consistency
• Experience with data and reporting tools, such as Tableau, SQL, or similar platforms
• Proficiency with process mapping and visualization tools (e.g., Visio)