Customer Care Coordinator Pain Management

InfuSystem is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers. The Customer Care Coordinator is responsible for servicing assigned customer accounts, processing customer orders, and maintaining existing customer files while ensuring customer satisfaction and efficient operations.

Responsibilities:

• Work with Territory Managers and Account Managers to grow and maintain territories
• Reduce pending paperwork, obtain Clinical notes, obtain required missing documents, increase pump utilization and maintain appropriate inventory of pumps at facilities
• Monitor usage of supplies and other consumables (e.g. IV sets) at appropriate accounts; ensure customers are meeting applicable contractual volume commitments
• Communicate with field representative(s) on a daily basis
• Assign/set up new customer accounts and maintain existing customer files
• Process customer orders including the intake, analyzing and processing of Purchase Orders
• Work closely with Service teams to ensure proper pump programming specific to the customer
• Receive, research and answer field representatives’ and customers’ inquiries and requests regarding accounts, products, rates, and services offered by the Company
• Direct the pick-up of pumps and assist Account Manager in obtaining paperwork
• Handling customer complaints
• Produce and submit reports as requested by Management
• Process documents pertaining to Pain Management in fax server as required
• Answer phones as required
• Able to work out of multiple applications simultaneously
• Have attention to detail; this is a must
• Be able to work in a fast-paced environment, have problem solving and critical thinking skills
• Other duties as assigned

Requirements:

• Bachelor's degree related field; or equivalent combination of education and experience
• Have medical terminology knowledge/background
• Strong work ethic
• Sound judgment
• Proven written and verbal communication skills
• Natural curiosity to pursue issues and increase expertise
• Pursuing and designing innovative analytical performance metrics
• The courage to promote and defend ideas and analyses
• Passionate about InfuSystem and serving customers and patients
• Strives to make an impact on improving our business processes and results
• Exemplary honesty and integrity
• Ability to collaborate effectively and work selflessly as part of a team
• Have attention to detail; this is a must
• Be able to work in a fast-paced environment, have problem solving and critical thinking skills