Customer Service Agent

LifeVantage Corporation is seeking upbeat, self-motivated Customer Service Representatives to assist current independent distributors and customers with account inquiries and product information. The role involves answering inbound calls, building rapport with customers, and resolving issues related to distributor inquiries.

Responsibilities:

• Answer inbound calls and respond to customer requests
• Build rapport with customers by greeting them in a courteous, friendly, and professional manner
• Research possible distributor related issues using inside resources to resolve problems promptly and courteously
• Upsell/mention promotions and other products on phone calls
• In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
• Perform other duties as assigned by management

Requirements:

• Willingness to learn and open to change
• Solid phone presence and interpersonal skills
• Excellent verbal and written communication skills
• Strong time management, critical thinking, organizational, problem solving and analytical skills
• Ability to adapt to work efficiently in a rapidly changing dynamic environment
• Positive, professional engaging and friendly attitude is a must
• Ability to receive constructive feedback as well as provide valuable suggestions for improvement
• Must be computer literate with the ability to learn customer service software applications
• Punctuality and consistent work attendance
• Able to read, write and communicate verbally in English and Spanish
• High School diploma or equivalent
• One to three years related customer service experience and/or training, or equivalent combination of education and experience
• You will be required to locate a phone and internet service provider who meets our connectivity requirements and arrange connections in advance of your class start date
• Have dedicated cable, DSL, or fiber internet services of at least 50mb/s
• A secure home office, free from background noise or other distractions, space to setup desktop workstation and hard wire into your home internet service
• This position requires the employee to both reside and work in the state of Utah
• Prior network marketing experience
• Background in Network Marketing