Sr. Site Reliability Engineer (SRE) with Healthcare | Remote | W2 Only

Xlysi LLC is seeking a proactive and technically skilled Site Reliability Engineer (SRE) to support production operations of a mission-critical healthcare ecosystem. This role ensures reliability, availability, and operational excellence of healthcare applications, while collaborating with various teams to maintain uninterrupted healthcare services.

Responsibilities:

• Provide production support for healthcare applications
• Monitor environments and respond to incidents per SLA
• Perform root cause analysis (RCA) and implement preventive actions
• Participate in on-call rotations and major incident management
• Ensure high availability and operational stability
• Monitor scheduled Tidal jobs/workflows
• Investigate and resolve job failures
• Restart, rerun, or modify executions per SOPs
• Analyze dependencies and downstream impacts
• Coordinate with application/infrastructure teams
• Recommend automation and self-healing improvements
• Support batch processing applications
• ServiceNow incident triage
• Splunk and Dynatrace analysis
• Troubleshoot GuidingCare, clinical apps, care management platforms, and integrations
• Perform configuration validation, performance analysis, and functional verification
• Maintain/update scripts (PowerShell, Python, Bash, SQL)
• Develop automation to reduce manual work
• Improve monitoring and alerting
• Support CI/CD operational automation
• Perform minor code changes, bug fixes, and configuration updates
• Participate in deployments and validate production fixes
• Monitor file transfers and troubleshoot failures
• Validate file integrity
• Manage SFTP/FTPS connections
• Coordinate with third-party vendors
• Ensure timely healthcare data delivery
• Support HIPAA-compliant data exchange
• Monitor applications using enterprise tools
• Investigate alerts proactively
• Perform health checks
• Drive continuous reliability improvements
• Identify recurring issues and recommend permanent fixes
• Maintain SOPs and knowledge articles
• Document RCA findings and operational procedures

Requirements:

• Healthcare application support experience
• Knowledge of healthcare workflows and HIPAA compliance
• Healthcare integrations experience
• Tidal Enterprise Scheduler
• Job scheduling, batch processing, workflow automation
• Linux & Windows Server
• Scripting: PowerShell, Python, Bash/Shell
• Azure Cloud (preferred)
• Storage & networking fundamentals
• Monitoring Tools (any): Dynatrace, Splunk, Azure Monitor, App Insights
• Databases: SQL Server, Oracle
• Basic query optimization, stored procedures
• File Transfer: SFTP, FTPS, file encryption, secure integrations
• Version Control: Git / Azure DevOps / GitHub
• Strong analytical and troubleshooting skills
• Excellent incident management
• Ability to work under pressure
• Strong communication and stakeholder management
• Customer-focused mindset
• Continuous improvement attitude
• Strong documentation skills
• Ability to work independently and collaboratively
• ServiceNow
• CI/CD pipelines
• REST API troubleshooting
• Healthcare payer/provider applications
• AIOps / Agentic AI familiarity
• Experience supporting mission-critical healthcare applications
• Agentic AI-driven production operations
• Auto-remediation and self-healing solutions
• Azure Logic Apps, Functions, Automation Accounts
• Healthcare EDI transactions & integrations
• Experience with GuidingCare or similar platforms