Principal Product Manager

NetSuite is seeking a highly motivated and strategic healthcare data interoperability expert to support and advance the operations of Oracle Health's Qualified Health Information Network (QHIN). The role involves ensuring the ongoing stability, compliance, and competitiveness of the QHIN while facilitating business growth and collaboration with various stakeholders.

Responsibilities:

• Lead onboarding, vetting, and activation of Oracle customers, partners, and ecosystem participants, ensuring alignment with TEFCA requirements, operational standards, and service-level expectations
• Serve as a subject matter expert for QHIN and TEFCA operations, including exchange workflows, Exchange Purpose (XP) conformance, FHIR-based interoperability, and Identity and Access Services (IAS) processes
• Build and maintain strategic relationships with QHINs, industry organizations, regulators, and interoperability stakeholders to advance ecosystem collaboration and TEFCA participation
• Coordinate governance activities, working groups, and caucus participation to support TEFCA alignment, operational compliance, and cross-organizational decision-making
• Partner with Product, Engineering, Customer Success, OCI, Support, and Compliance teams to resolve onboarding, interoperability, and operational issues while driving timely remediation of risks and escalations
• Monitor and improve network performance through analysis of exchange reliability, transaction success rates, latency trends, operational quality metrics, and service health indicators
• Drive operational excellence through process standardization, automation, and continuous improvement initiatives that reduce onboarding friction, improve vetting efficiency, and ensure SLA compliance
• Support strategic growth initiatives by contributing to go-to-market readiness, competitive market analysis, customer activation strategies, and operational preparedness for new TEFCA Exchange Purposes and interoperability capabilities
• Design and lead AI-driven optimization and innovation initiatives to automate and accelerate onboarding, vetting, and activation processes, implement predictive monitoring and anomaly detection for exchange reliability and SLA risk, and embed ML-powered decision support across governance, remediation, and partner engagement to continuously reduce friction, improve interoperability outcomes, and scale TEFCA participation
• Develop and lead competitive and market QHIN intelligence efforts to analyze adoption trends, competitor strategies, regulatory shifts, and ecosystem gaps; translate insights into directional strategy, prioritized go-to-market plays, and identification of niche opportunities to accelerate differentiated TEFCA participation and customer adoption

Requirements:

• 6 to 10+ years of experience in healthcare data interoperability
• Ability to read, write, and speak English
• Experience with TEFCA requirements and operational standards
• Subject matter expertise in QHIN and TEFCA operations
• Experience with exchange workflows and FHIR-based interoperability
• Strong stakeholder management skills
• Experience in governance oversight and strategic planning
• Ability to analyze exchange reliability and operational quality metrics
• Experience in process standardization and continuous improvement initiatives
• Ability to design and lead AI-driven optimization initiatives
• Experience in competitive market analysis and strategic growth initiatives