French Speaking Customer Service Representative

MCI is a tech-enabled business services company delivering customer experience and business process outsourcing solutions. The French Speaking Customer Service Representative will provide professional support to French-speaking customers across phone, email, and chat, resolve inquiries and issues, maintain customer records, and meet service performance targets.

Responsibilities:

• Provide exceptional customer support to French-speaking customers via phone, email, and chat
• Handle customer inquiries, complaints, and requests in a professional and timely manner
• Accurately capture and update customer information in internal systems and CRM platforms
• Troubleshoot and resolve customer issues while maintaining high service standards
• Escalate complex issues to the appropriate internal teams when necessary
• Maintain detailed and accurate records of all customer interactions
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics
• Follow company policies, procedures, and compliance guidelines
• Collaborate with team members and other departments to ensure seamless customer support

Requirements:

• High School Diploma/GED
• Fluency in French and English (spoken and written) is essential
• Previous experience in a customer service or call centre environment, preferably within a BPO environment
• Strong verbal and written communication skills
• Ability to handle high volumes of customer interactions while maintaining quality service
• Basic computer literacy and experience working with CRM or ticketing systems
• Strong problem-solving skills and the ability to remain calm under pressure
• Must be authorized to work in the country where the job is based
• Additional language skills
• Experience supporting international customers
• Familiarity with customer service platforms or CRM systems
• Experience working in a fast-paced, target-driven environment
• Strong administrative and organizational skills