Sales Manager, Customer Base

NinjaOne is a company that simplifies IT work for customers globally. They are seeking a Sales Manager for their Customer Base to lead a team of Account Executives in driving revenue growth, focusing on coaching, strategy execution, and operational excellence.

Responsibilities:

• Hire, train, and develop a team of Account Executives, providing strategic coaching and actionable feedback to drive performance
• Establish and maintain KPIs, conduct performance reviews, and implement structured development plans to support career growth
• Foster a results-driven, customer-first culture, ensuring the team maintains high levels of accountability, motivation, and collaboration
• Oversee and refine sales strategies for cross-sell, up-sell, and expansion opportunities within the customer base
• Ensure the team effectively manages the full sales cycle, from discovery and demo to negotiation and close
• Identify and address potential churn risks, proactively developing retention strategies
• Maintain rigorous pipeline management and forecasting accuracy within Salesforce, ensuring transparency and accountability
• Implement best practices for account management, ensuring process consistency, efficiency, and scalability
• Analyze key sales metrics, trends, and performance data to refine team strategies and drive continuous improvement
• Build and maintain executive-level relationships with key customers, serving as an escalation point and strategic advisor
• Partner with Sales, Marketing, Product, Support, and Customer teams to align on revenue-driving initiatives
• Advocate for customer needs internally, ensuring NinjaOne delivers value-driven solutions that drive long-term success

Requirements:

• 2-3 years of leadership experience managing a team of Account Executives, Account Managers, or similar customer-facing sales roles in B2B SaaS
• Proven track record of leading high-performance teams and consistently exceeding revenue targets
• Strong consultative selling expertise, with the ability to build trust, uncover needs, and drive business outcomes
• Analytical and strategic mindset, with experience using data to optimize team performance and identify opportunities
• Excellent communication, negotiation, and executive presence, with experience managing complex deals and escalations
• Experience with Salesforce and other sales enablement tools
• You embody NinjaOne's core values—Curiosity, Integrity, Kindness, Humility, and Innovation—and are committed to fostering these qualities within your team
• Background in IT Operations, SaaS, or cloud technology preferred