Marketplace Business Analyst, InfoTrack Exchange

InfoTrack US is a leading platform that connects law firms to the courts and necessary services for successful litigation. The Marketplace Business Analyst will manage data and analytics for InfoTrack Exchange’s supply-side marketplace, turning complex data into actionable insights and building reliable reporting solutions to support strategic decision-making.

Responsibilities:

• Build and maintain reporting for InfoTrack Exchange’s supply-side marketplace, including county-level coverage, agency performance, service-level agreement compliance, and business intelligence dashboards
• Own and maintain the partner agency data model, replacing manual spreadsheets with an integrated view of agency status, volume, tier, coverage area, and pipeline stage
• Partner with Operations to standardize agency sourcing and qualification processes and create pipeline visibility that supports proactive recruitment in new markets
• Develop financial and operational models to guide geographic expansion decisions, including market sizing, coverage gap analysis, and agency capacity modeling for current and future markets
• Collaborate with Engineering and Business Intelligence teams to transform ad hoc Snowflake queries into reliable, governed reports and contribute to data model documentation and schema design
• Define, track, and report on key performance indicators and product initiative success metrics, presenting coverage and performance insights to leadership
• Conduct data quality audits, identify gaps between operational systems and reporting, and drive solutions that improve data accuracy, consistency, and integrity

Requirements:

• Four or more years of experience in business analysis, product analytics, revenue operations, or strategy and operations, preferably within a marketplace, platform, or operations-intensive environment
• Strong SQL skills, including experience writing queries, working with joins and aggregations, and navigating unfamiliar database schemas
• Experience building and maintaining dashboards using Looker, Tableau, Microsoft Power BI, or a comparable business intelligence tool
• Strong business analysis skills, including defining key performance indicators, developing financial models, conducting market sizing, and preparing concise, actionable business recommendations
• Ability to work effectively in ambiguous environments by defining business questions, identifying relevant data, and developing analytical solutions
• Strong written communication skills, with the ability to clearly present insights and recommendations to technical and non-technical stakeholders
• Experience contributing to data model design and collaborating with Engineering to develop reliable reporting structures
• Experience with dbt, Snowflake, or similar modern data-stack tools
• Familiarity with marketplace dynamics, including supply-and-demand balancing, provider quality scoring, and coverage optimization
• Experience in legal services, litigation support, or another regulated industry