Software Engineer II (Remote)

Inspira Financial is dedicated to enhancing health and wealth for individuals and businesses. The Software Engineer II will ensure the reliability and efficiency of systems that drive customer satisfaction by supporting critical health benefits infrastructure and collaborating with multiple teams.

Responsibilities:

• Support Engineering and Operations
• Ability to independently handle escalations end-to-end without manager intervention
• Demonstrated judgement on when to escalate vs. resolve, especially around money movement and compliance-sensitive issues
• Track record of identifying recurring support patterns and proposing systemic improvements
• Coach and mentor less experienced teammates on troubleshooting approaches and best practices
• Respond to internal support requests from various teams and assist in troubleshooting and fixing technical issues such as executing data corrections, processing trustee-to-trustee transfers and settlements, and overseeing money movement and remediation efforts
• Identify and route unresolved issues to the appropriate engineering or product teams for further action
• Leverage AI as a tool, not a replacement - Candidates are expected to understand that AI is a power productivity multiplier while maintaining engineering judgment, and ensuring AI generated code meets quality standards
• Monitor operational dashboards, error logs, and alerting systems to ensure system health and performance and address ongoing technical issues
• Identify and escalate any anomalies or critical system alerts that require immediate attention
• Monitor error reports, and logs and operational dashboards to help diagnose and address ongoing technical issues
• Ensure that critical alerts and operational failures are addressed by the relevant teams
• Act as a liaison between engineering support and delivery teams, translating support trends into actionable requirements
• Ownership of runbook creation and maintenance, not just consumption
• Contribute to incident postmortems and driving follow-up action items
• Partner with engineering, product, treasury and operations teams to refine internal troubleshooting processes
• Continuously develop a deeper understanding of internal systems and tools such as HSA regulations, banking integrations, and investments
• Document troubleshooting procedures findings and contribute to knowledge-sharing efforts
• Identify patterns in support requests that could inform product or engineering improvements
• Actively participate in team discussions and process improvements
• Other duties as assigned

Requirements:

• 2+ years of experience in software engineering or support engineering roles
• Strong analytical and problem-solving skills
• Practical AI experience required - Comfortable using tools such as Claude Code, GitHub Copilot, ChatGPT for prototyping, debugging, and problem-solving
• Bachelor's degree in computer science or equivalent experience
• Working understanding of js
• Working understanding of TypeScript and React
• Working understanding of Git Version Control System
• Working understanding of Database (e.g. Postgres SQL)
• Working understanding of Cloud Platform (e.g. GCP)
• Excellent communication and teamwork skills
• Great attention to detail and organizational skills
• Willingness to learn and adapt in a fast-paced environment
• Infrequent travel (10%)
• Ability to occasionally work overtime or after hours
• Prolonged periods of sitting at a desk and working on a computer
• Familiarity with observability tools (Data Dog or similar)
• Understanding of GraphQL
• Experience with writing and maintaining technical documentation
• Experience with banking/payment APIs such as Plaid (or similar)
• Experience with Google BigQuery or similar data warehousing tool
• Strong sense of ownership and follow-through
• Prior experience in a customer support or technical troubleshooting role