Senior Market Operations Program Manager

Clover Health is transforming healthcare with its innovative primary care tool, Counterpart Assistant. The Senior Market Operations Program Manager will own the performance and outcomes of provider engagement and growth programs, ensuring alignment and timely execution while engaging with stakeholders to drive improvements.

Responsibilities:

• Program ownership: Own the end-to-end operating model and outcomes for provider engagement and growth teams programs, initiatives and roll outs, including timelines, milestones, dependencies, and whether the program delivers their intended results. Design how these workstreams run, keep them aligned and moving, and make the calls needed to hit the outcomes leadership is counting on
• Lead cross functional teams and drive progress through influence, data and timelines
• Analytics & leadership decision support: Track program status and performance through various data sources. Translate the numbers into concise, on-cadence updates for senior leadership. Provide recommendations for the priority calls, tradeoffs, and mitigations leadership should make, and influence where the programs focus next
• Issue flagging & escalation: Spot risks and blockers early and route them to the right owner. Maintain clear escalation pathways so decisions happen fast and the right stakeholders are looped in at the right time
• External stakeholder engagement: Fill gaps as needed on growth and provider engagement work, including initial outreach to practices and providers, follow-up on engagement touchpoints, and direct conversations with practice staff and providers to keep momentum
• Cross-functional coordination: Partner with market operations, growth, provider engagement, analytics, and commercial teams to align programs on strategy and direction. Lead through influence across teams you don't own, drive decisions to resolution, and hold the group accountable to outcomes
• Operating model & process design: Design the operating model and playbooks that let provider engagement and growth programs scale, setting the standards and practices other teams follow rather than only documenting what already exists

Requirements:

• You're exceptionally organized and are energized by keeping many moving pieces on track without losing detail
• You have experience building and monitoring physician network programs and/or clinical operations
• Healthcare or value-based care is a must, and PMP certification or an MBA is preferred
• You're fluent with data, comfortable pulling, interpreting, and communicating program metrics from various tools like CRMs, and turning them into clear narratives for senior leaders
• You have strong judgment on when to escalate, and you're comfortable pushing an issue upward when it needs attention
• You're confident and warm with external stakeholders, able to pick up outreach to a practice, follow up with a provider, or run a check-in call and represent CPH well
• You bring 5+ years of program management, operations, or client-facing experience
• You thrive in a fast-moving, early-stage environment where priorities shift and speed matters
• PMP certification or an MBA is preferred