Product Manager - MN Market - Remote

UnitedHealthcare is dedicated to simplifying the health care experience and creating healthier communities. As a Product Manager, you will support the product strategy execution for the M&R Dental portfolio, ensuring operational readiness and enhancing customer experience through effective coordination and communication across various teams.

Responsibilities:

• Support day-to-day product management and operational execution for assigned ancillary benefits or programs, including benefit setup, implementation readiness, materials, reporting, issue resolution, vendor coordination, and member experience support
• Partner with product leaders and cross-functional stakeholders to translate strategy into clear workplans, deliverables, timelines, decision points, and follow-up actions
• Coordinate with internal partners across Operations, Technology, Legal, Compliance, Finance, Marketing, Marketing, market teams, and vendors to move assigned initiatives forward and ensure execution is accurate, timely, and aligned
• Support benefit design and product configuration activities by gathering inputs, documenting decisions, tracking changes, and helping validate source-of-truth information for assigned products or benefits
• Track implementation milestones, operational dependencies, readiness activities, risks, issues, and escalations so leaders have visibility to progress and barriers are addressed quickly
• Prepare and maintain materials for vendor meetings, business reviews, leadership updates, implementation checkpoints, issue logs, action item follow-up, and decision documentation
• Support vendor sourcing, procurement activities, contract documentation, statements of work, implementation service agreements, and ongoing vendor performance follow-up as needed
• Coordinate customer, member, market, and operational materials through review and approval processes, including marketing resources, training content, vendor-created materials, and benefit support documentation
• Support reporting and financial processes by collecting inputs, reviewing details for completeness, monitoring due dates, coordinating invoice or payment documentation, and routing questions to the appropriate subject matter experts
• Help resolve member or customer escalations, appeals and grievances, market inquiries, operational questions, and vendor issues by gathering facts, organizing background information, documenting resolution steps, and tracking follow-through
• Monitor open items related to network access, eligibility, digital experience, customer experience, reporting, and operational performance to identify risks, dependencies, and recommended next steps
• Bring forward well thought-out recommendations that include supporting rationale, options considered, key risks, stakeholder impacts, and proposed next steps to help leaders make informed decisions
• Create and maintain trackers, readiness checklists, meeting notes, reporting calendars, decision logs, and status updates that keep work organized, transparent, and aligned across stakeholders

Requirements:

• 2+ years of experience in product management, program support, operations, vendor coordination, project coordination, or a related business execution role
• Experience supporting vendor deliverables, reporting requirements, issue resolution, implementation activities, or business review preparation
• Proven solid ability to organize work across task lists, project plans, readiness trackers, status updates, meeting notes, action items, and follow-up items
• Proven ability to review detailed operational, financial, regulatory, or customer experience information and summarize key actions, risks, recommendations, and open questions
• Demonstrated ability to manage deadlines, document decisions, communicate clearly, and follow through on details with accountability
• Proven solid attention to detail and comfort working with internal stakeholders and external partners to track open items and support completion of deliverables
• Experience supporting health care, insurance, financial services, or another regulated product or program environment
• Experience coordinating materials, training resources, reporting calendars, vendor reviews, implementation checklists, or operational readiness activities
• Experience using data, reports, dashboards, or trackers to monitor progress, identify open items, and support follow-up actions
• Experience using AI, automation, or workflow tools to organize information, reduce manual effort, and improve task tracking
• Proven interest in growing product management skills while contributing to meaningful, customer-focused work in a complex and collaborative environment
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy