Remote - Patient Care Advocate (Customer Service)

VXI Global Solutions is a dedicated team focused on improving access to affordable prescription medications for patients. As a Patient Care Advocate, you will assist patients in navigating the Prescription Payment Plan, ensuring seamless enrollment and support throughout their prescription journey.

Responsibilities:

• Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility
• Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications
• Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable
• Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount
• Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility
• Guide patients through annual renewals and inform them about any updates to the program or medication formulary

Requirements:

• High School Diploma or GED
• Minimum 1 year Experience in healthcare, insurance, or customer service
• Strong attention to detail and ability to navigate complex processes
• Excellent communication skills for working with patients, healthcare providers, and pharmacies
• A genuine passion for helping others and making a positive impact on their healthcare access
• The ability to work efficiently and collaboratively within a team environment
• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
• Communication Skills: Strong verbal and written communication skills, especially in a virtual setting
• Adaptability: Ability to adapt to changing technologies and procedures while working remotely
• Experience with prescription assistance programs is a plus