Platform Product Manager

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. The Platform Product Manager will own and evolve foundational platform capabilities, starting with Identity and Access Management, collaborating with engineering and customer-facing teams to deliver essential product features.

Responsibilities:

• Own and drive foundational platform capabilities, starting with IAM, including authentication, authorization, user management, access control models, and auditability
• Define the roadmap and backlog for your product area, balancing customer needs, enterprise readiness, and long-term platform direction
• Partner closely with engineering and security to make product decisions, evaluate tradeoffs, and drive execution
• Work with Solution Architects and implementation teams to ensure platform capabilities are practical to deploy, integrate, and operate in real customer environments
• Support integrations with enterprise systems used for access control and provisioning, such as HRIS, CCaaS, ITSM, and identity providers
• Bring structure to ambiguous problems, proactively drive decisions, and keep work moving across multiple parallel workstreams
• Help customer-facing teams understand how platform capabilities work, including configuration, rollout, and operational guidance
• Contribute to the evolution of shared platform capabilities beyond IAM as priorities emerge

Requirements:

• 3+ years of experience in product management or a technical / technical-adjacent role, such as software engineering, solutions architecture, technical program management, implementation, or similar
• Strong technical fluency: you're comfortable discussing APIs, system behavior, architecture, technical tradeoffs, and implementation details with engineering teams
• Strong product judgment and the ability to make clear decisions in ambiguous, systems-level problem spaces
• High ownership, strong follow-through, and a bias toward action
• Ability to work effectively across engineering, security, customer-facing, and implementation teams
• Experience with identity, access, or permissions systems, such as IAM, RBAC, authentication flows, SSO, SCIM, or provisioning
• Prior hands-on engineering experience or experience working deeply with technical systems
• Experience with platform, infrastructure, developer-facing, enterprise SaaS, or other technically complex products
• Familiarity with enterprise security or audit concepts, such as least privilege, audit logs, access governance, or compliance workflows