Senior Site Reliability Engineer

Amwell is transforming healthcare through technology and innovation. The Senior Site Reliability Engineer will support key infrastructure within Amwell’s data center and cloud environments, focusing on infrastructure automation and operational tooling to enhance system management and efficiency.

Responsibilities:

• Support production systems on platforms such as ESXi, Azure, AWS, and GCP
• Utilize configuration management tools for scalable and repeatable systems management including Ansible and Puppet
• Design, develop, and maintain automation frameworks, scripts, and operational tooling to improve scalability, reliability, and operational efficiency across infrastructure and platform services
• Configure, maintain, patch, and troubleshoot Linux operating systems with basic knowledge of Windows operating systems
• Ensure compliance with security and data handling policies to meet PCI, HIPAA, and other standards
• Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, and Puppet to support repeatable and standardized deployments
• Collaborate with peers as an accountable and supportive member of Amwell technology teams
• Participate in 24/7 call rotation and scheduled maintenance tasks

Requirements:

• 5 or more years of experience managing Linux based systems, certifications a plus
• Strong experience with Infrastructure-as-Code and configuration management technologies including Terraform, Ansible, Puppet, or similar automation frameworks
• Build automation workflows for system provisioning, patch management, monitoring, configuration management, incident response, and operational remediation
• Experience with on-prem and cloud based virtualization platform compute and storage, such as ESXi, Azure, AWS and GCP
• Experience with Elasticsearch/Logstash/Kibana analytics engine (ELK Stack)
• Experience managing Identity and Authentication solutions including LDAP, Active Directory, and Multi-Factor Authentication
• Strong scripting and software development skills using languages such as Python, Bash, or PowerShell, with experience building reusable automation tooling and operational integrations in hybrid cloud and on-premise environments
• Experience developing monitoring, alerting, and self-healing automation solutions
• Solid foundation of TCP/IP networking concepts
• Experience supporting large-scale production environments with an automation-first operational mindset