Senior Customer Marketing & Enablement Manager (Intellectual Property)

Clarivate is seeking a dynamic Senior Customer Marketing & Enablement Manager to support our Intellectual Property division. In this role, you will be responsible for driving strategic customer engagement and empowering adoption across the IP Management Software portfolio, owning the programs, content, and tools that support adoption and ongoing use of our solutions.

Responsibilities:

• Design and execute customer marketing strategies that drive adoption, retention and expansion
• Build and scale lifecycle programs—from onboarding through renewal, advocacy and community
• Translate product capabilities into clear, outcome-driven messaging and lead customer communications (including product updates and release comms)
• Develop high-impact content and thought leadership (white papers, case studies, enablement, campaigns)
• Partner across Marketing, Product, Sales, and Customer Success to deliver a unified customer experience, including executive engagements and events
• Measure and optimize performance, linking programs to adoption, retention and advocacy outcomes

Requirements:

• Bachelor's degree or equivalent relevant work experience
• 7+ years of experience in B2B marketing, with strong experience in customer marketing, lifecycle marketing, or enablement
• 2+ years of experience working with global, cross-functional go-to-market teams
• 2+ years of experience in professional storytelling and writing, creating high-impact thought leadership and customer content (white papers, case studies, POVs)
• An MBA or advanced degree
• Product Marketing experience in software, data, or services
• B2B Product Marketing experience
• Prior experience working in the intellectual property industry
• Strong understanding of customer lifecycle, success models, and adoption frameworks