Senior Manager, Procurement Product Activation

Ramp is building smart infrastructure for finance teams by automating how businesses authorize payments, manage risk, categorize spend, and close books. The Senior Manager, Procurement Product Activation will lead a team serving mid-market customers from discovery through go-live, while building the procurement activation playbook, scaling implementation operations, developing team members, and influencing product and go-to-market strategy.

Responsibilities:

• Hire, onboard, and develop Procurement Activation Specialists; own their ramp from week one to full independence
• Run structured 1:1s and coaching that moves ICs from reactive to proactive, and from execution to insight
• Build a team culture where CSMs, AMs, and AEs don't just loop you in on escalations — they come to your team •first•, before things get complicated
• Build the Procurement Activation playbook from the ground up•: define what excellent looks like at every stage — discovery, configuration, customer education, go-live — and codify it so the team can execute it consistently and independently
• Turn implementation patterns into structured product feedback Engineering and Product can act on. You're the bridge between what customers experience in the field and how the product gets better
• Partner with Sales, AM, and CSM leadership to define how procurement deals get handed off, scoped, and resourced — and own those standards across the organization
• Build the implementation process to survive growth: as Ramp's procurement product ships new capabilities and the customer base expands, you're ahead of what needs to change
• Spot systemic blockers across implementations, drive resolution across functions. Product gaps, handoff failures, coverage issues
• Represent procurement activation in GTM planning, headcount conversations, and roadmap discussions. This team has a seat at the table because you've earned it!

Requirements:

• • Procurement depth that earns the room: you understand procure-to-pay workflows, approval structures, ERP integrations, and vendor management well enough that a Controller or VP of Finance trusts your judgment on the first call
• • Real people development experience: you've managed or closely mentored ICs and can point to specific moments where someone's skills or confidence visibly changed because of how you worked with them. Formal management tenure matters less than the quality of those examples
• • Cross-functional influence without authority: you get alignment from people who don't report to you, communicate clearly at every level — AE, CSM, AM, VP — and hold your position when priorities compete
• • You've built something people actually use: a playbook, a training program, an escalation framework — something you created from scratch that outlasted your direct involvement and others adopted as their own
• • Writes and speaks with precision: you can walk a Controller through a procurement workflow and brief a VP on why an implementation is stalling, on the same day, in the same register of credibility
• • Experience in a customer-facing implementation or success role at a procurement software company (Coupa, Zip, Procurify, Stampli, Ivalua, or similar) or working in Procurement at a previous company
• • Familiarity with AP automation, ERP integrations (NetSuite, QuickBooks), or invoice-to-payment workflows
• • Background in CS, implementation, or solutions consulting in B2B SaaS