Salesforce Business Analyst (Public Trust)

ICF is a global advisory and technology services provider, and they are seeking an experienced Business Analyst to support a Salesforce Center of Excellence program for government clients. The role involves analyzing business needs, documenting requirements, and ensuring successful delivery of Salesforce capabilities in a federal Agile delivery environment.

Responsibilities:

• Engage with federal stakeholders to understand current business processes, identify pain points, and gather functional and non-functional requirements
• Translate business needs into clear user stories, acceptance criteria, workflows, process flows, and system requirements to support development and delivery activities
• Collaborate with product owners, scrum masters, developers, testers, and other team members to prioritize and refine the product backlog
• Facilitate requirements discussions, working sessions, stakeholder interviews, and backlog refinement activities
• Create and maintain comprehensive documentation, including business process documentation, requirements specifications, user stories, workflow diagrams, meeting notes, user guides, and program deliverables
• Support testing activities by helping define test scenarios, validate requirements, review defects, and ensure delivered functionality aligns with stakeholder expectations
• Assist in preparing and delivering user training, job aids, and adoption materials to support effective use of project tools and processes
• Facilitate communication between business stakeholders, technical teams, and program leadership to ensure shared understanding of priorities, requirements, risks, and dependencies
• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, sprint reviews, and retrospectives
• Support governance, reporting, quality reviews, and lifecycle checkpoints by ensuring required documentation and deliverables are accurate, complete, and aligned with client standards
• Contribute to continuous process improvement by identifying opportunities to streamline workflows, improve documentation, and enhance stakeholder engagement

Requirements:

• 3+ years of work experience in Information Technology, including at least one Salesforce project
• 3+ years of experience and proven proficiency with Agile project management tools (e.g., Jira, Trello) and Microsoft Office Suite
• 1+ years of experience delivering user training or creating technical documentation
• Candidate must have a Public Trust or an Active Secret clearance
• U.S. Citizenship is required due to federal contract requirements
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S
• Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years
• Highly effective analytical and problem-solving capabilities
• Demonstrated critical thinking, attention to detail, and the ability to produce polished and well-organized written deliverables
• Excellent communication and interpersonal skills to interface effectively with team members and federal clients
• Organized, detail-oriented and able to prioritize and multitask
• Experience working with federal government clients or large-scale government programs
• Familiarity with emergency management, crisis response, continuity, resilience, grants management, case management, compliance, or related mission-support environments
• Experience supporting systems modernization, application development, data management, reporting, or workflow automation projects
• Experience with Agile delivery frameworks, including Scrum or SAFe
• Experience supporting user acceptance testing, defect triage, release planning, and production deployment activities
• Experience developing training materials, standard operating procedures, job aids, or other end-user support documentation