Key skills
IT Product ManagementIT Managed ServicesIT Service Management (ITIL)Service Level Agreements (SLAs)Key Performance Indicators (KPIs)Governance ModelsGlobal Delivery TeamsOffshore/Onshore Delivery ModelsCloud Platforms - AWSCloud Platforms - AzureCloud Platforms - GCPITSM Tools - ServiceNowDelivery Tools - JiraDelivery Tools - Azure DevOpsPMP CertificationITIL CertificationSAFe CertificationScrum Master CertificationStakeholder ManagementProject ManagementAIAWSAzureGCPAzure DevOpsServiceNowJiraAgileScrumProduct ManagementCommunicationCollaboration
About this role
EY is a global leader in assurance, consulting, tax, strategy and transactions. As a Senior Consultant within EY’s Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. This role involves managing client-facing initiatives and ensuring operational excellence across applications and platform services.
Responsibilities:
- Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption
- Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives
- Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs
- Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations
- Support the end-to-end delivery of managed IT services
- Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements
- Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager
- Ensure delivery activities align with contractual commitments, operating models, and EY quality standards
- Prepare and deliver status reports, dashboards, and operational reviews
- Support client governance forums, including weekly/monthly service reviews and transformation checkpoints
- Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence
- Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers
- Take the lead on delivery tasks, documentation, and best practices
- Foster a culture of accountability, collaboration, and continuous improvement within the delivery team
- Identify opportunities for process optimization, automation, standardization, and tooling improvements
- Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations
- Contribute to service transition activities, runbook development, and operational readiness
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field
- 7+ years of experience in Product Management/ Project Management or IT managed services
- Hands-on experience managing complex IT initiatives in a services or operations-oriented environment
- Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models
- Experience working with global delivery teams and offshore/onshore models
- Excellent communication, stakeholder management, and execution skills
- Experience in managed services or long-term outsourcing engagements
- Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments
- Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar
- PMP, ITIL, SAFe, Scrum Master, or equivalent certifications
- Prior experience in consulting or professional services environments