Senior Product Manager, Field Systems (Salesforce)

Smartsheet is a company that empowers teams to manage work seamlessly and scale solutions smarter. They are looking for a Senior Product Manager to join the Field Systems team, responsible for designing and scaling commercial go-to-market tools. The role involves owning the product roadmap and collaborating with various stakeholders to ensure effective execution and delivery.

Responsibilities:

• Partner with the Director of Field Systems to define, maintain, and communicate a prioritized product roadmap aligned to company go-to-market objectives
• Continuously assess the value, urgency, and feasibility of roadmap initiatives to ensure the team is always working on the highest-impact problems
• Translate strategic priorities into quarterly PI (Program Increment) objectives within the Scaled Agile Framework (SAFe)
• Engage directly with internal stakeholders including Sales, Sales Operations, Marketing, Finance, Customer Success and Technical Support to deeply understand pain points, workflows, and business goals
• Define clear epics, features, and user stories with well-articulated acceptance criteria
• Lead discovery activities including stakeholder interviews, process walkthroughs, and data analysis to inform solution design
• Leverage AI tools such as Claude and Gemini to accelerate requirements documentation, synthesize stakeholder feedback, draft communications, and surface insights from data bringing a modern, AI-augmented approach to everyday PM work
• Serve as the Product Owner for the agile team, owning and grooming the team backlog to ensure a healthy queue of well-refined work
• Actively participate in SAFe ceremonies including PI Planning, Refinement, Sprint Planning, Sprint Retrospectives, and System Demos
• Make real-time prioritization and trade-off decisions to keep the team moving and unblocked
• Maintain transparent, proactive communication with stakeholders on roadmap status, delivery timelines, and change impacts
• Build trust with business partners by consistently delivering on commitments and surfacing risks early
• Collaborate with change management and enablement teams to ensure successful adoption of new capabilities
• Define success metrics for features and initiatives; track outcomes post-deployment and use data to inform future prioritization
• Drive retrospective insights from delivery into roadmap refinement and team process improvements

Requirements:

• 5+ years of product management experience, with at least 3 years focused on go-to market tools and platform products in an enterprise environment
• Demonstrated experience working within SAFe or agile framework, including PI Planning and cross-team coordination
• Strong product sense with experience balancing user needs, business value, and technical feasibility
• Excellent written and verbal communication skills with the ability to present confidently to senior leaders and technical teams alike
• Experience writing detailed epics and features, lean business cases, and user stories with strong assumptions and acceptance criteria
• Comfort with data including the ability to query data, interpret metrics, and build business cases
• Salesforce Administrator or Business Analyst certification
• Experience supporting sales operations, revenue operations, or marketing operations functions
• Familiarity with CPQ, Sales Cloud, or Service Cloud implementations
• Hands-on experience with AI productivity tools (e.g., Claude, Gemini, ChatGPT) applied to PM workflows such as documentation, research, or analysis
• SAFe Product Owner/Product Manager certification
• Legally eligible to work in the U.S. on an ongoing basis