Project Manager, CS Operations

ModMed is a company focused on modernizing the healthcare experience through innovative software solutions. The Project Manager, CS Operations, is responsible for overseeing the successful execution of projects within the Customer Success organization, ensuring alignment with strategic goals and driving process optimization.

Responsibilities:

• Execute end-to-end project management for CS Operations initiatives. Translate executive leadership priorities into actionable project scopes, resource allocations, and execution roadmaps ensuring that all tasks are completed effectively and aligned with business objectives
• Serve as the central point of contact for project teams across Drive cross-functional alignment between Customer Success and key ecosystem partners (Product, Sales, and Accounting) to ensure seamless delivery. Facilitate regular meetings and maintain consistent communication to ensure all functional leads remain aligned on deliverables
• Identify and track project risks, issues, and dependencies. Proactively escalate roadblocks to the CS leadership and own risk management lifecycle, independently engineering and executing mitigation strategies for complex operational roadblocks
• Coordinate tactical workstreams to support new product launches and process updates. Ensure that training materials, documentation, and internal comms are updated and ready for team rollout. management methodologies, tools, and templates. Drive operational efficiencies in how CS Operations executes projects
• Maintain project dashboards and deliver regular status reports. Ensure that project progress, key milestones, and health metrics are clearly and concisely communicated to internal management teams
• Optimize, scale, and govern the CS Operations project management framework, continuously identifying workflow inefficiencies to improve delivery velocity. Provide feedback on existing workflows to help drive operational efficiencies within the project management lifecycle

Requirements:

• Education Level: Bachelor's Degree Required
• Field of Study: Healthcare, Management Information Systems, Business Administration, Operations
• Related Experience / Qualifications: 5-7 years of related healthcare and/or project management experience
• End-to-End Project Execution
• SaaS Customer Success / Operations
• Stakeholder Coordination & Alignment
• Tactical Roadmap Tracking & Scheduling
• Operational Reporting
• Cross-Functional Collaboration
• Change Management Implementation
• Process Refinement & Documentation
• Tech Stack: CRM (Salesforce), Asana, Jira, Google Suite
• Qualifications / Competencies / Skills: Operational Strategy; Process Improvement; Workflow Optimization; Cross-Functional Leadership; Change Management; Continuous Improvement; Operational Scaling; Proactive Risk Mitigation; Executive Presence
• PMP, PMI preferred