Remote Bilingual Customer Service Representative

Conduent is a company that delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. They are seeking a Remote Bilingual Healthcare Customer Service Representative who will assist customers with healthcare benefits, including Medicare enrollment and claims processing, while providing excellent customer service.

Responsibilities:

• Help people every day by taking calls, actively listening to understand customers' needs, and answering their questions
• Answering calls regarding healthcare benefits
• Assisting members with enrollment into the Medicare plan
• Disenrolling them from their plan
• Processing claims regarding their plan
• Manage a steady volume of incoming calls from customers while navigating through multiple systems

Requirements:

• Must be fluent in English & Spanish
• Excellent communication skills
• Successfully complete customer service assessment & typing test
• Keyboarding and software proficiency
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma, GED, or college degree
• Ability to successfully complete a mandatory paid training program
• Successful completion of background check is required for this position
• You must have a home internet connection with 25 Download and 10 Upload Speed
• Must be able to hardwire your work computer directly to your home modem via ethernet
• Must have a quiet, distraction free workspace